Cancellation Policy


Cancellation Policy/No Show Policy

For Doctor Appointments


  1. Cancellation/ No Show Policy for Doctor Appointment

We understand that there are times when you must miss an appointment due to

emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.


If an appointment is not cancelled at least 24 hours in advance you will be charged a

1500 KES fee; this will not be covered by your insurance company.


  1. Scheduled Appointments

We understand that delays can happen however we must try to keep the other patients

and doctors on time.


If a patient is 15 minutes past their scheduled time we will have to reschedule the



  1. Account balances

We will require that patients with self pay balances do pay their account balances to zero

(0) prior to receiving further services by our practice.

Patients who have questions about their bills or who would like to discuss a payment plan

option may call and ask to speak to a business office representative with whom they can review

their account and concerns.

Patients with balances over 10,000 KES must make payment arrangements prior to future appointments

being made.